Refund Policy

At Shoppuxnet, we want your shopping experience to be simple, transparent, and worry-free. Our refund policy is designed to make sure you always know what to expect and to ensure fairness at every step.

1. Eligibility for Refunds
Refunds are available for items returned in their original, unused condition within 30 days of delivery. Once your return is received and inspected, you will receive an email notification about whether your refund has been approved or denied.

2. Refund Process
If your refund is approved, it will be issued to your original payment method. Please allow up to 14 business days for processing. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

3. Non-Refundable Items
Some products are not eligible for refunds. This includes custom-made or personalized items, discounted or sale products, and gift cards. All non-refundable items will be clearly identified at checkout.

4. Damaged or Defective Products
If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. Send us an email at support@shoppuxnet.com with clear photos or a short video showing the issue. We’ll quickly review your case and arrange for a replacement or refund if applicable.

5. Late or Missing Refunds
If you haven’t received your refund after the expected time frame, check with your bank or credit card company first, as processing delays can occur. If you still haven’t received your refund, please contact us at support@shoppuxnet.com, and we’ll assist you further.

Questions or Assistance
We’re always here to help.
Address: 322 Charles St, Goldsboro, NC 27530, Untied States
Email: support@shoppuxnet.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)